Question 1

Error EXPIRED_JWT

Accepted Answer

To resolve this type of error, set the date / time and time zone to be provided by the network. 
1. Go to Settings
2. Date & Time
3. Turn on automatic date & time
4. Turn on automatic time zone
5. Restart the device.

Question 2

Error CONNECTIVITY_ISSUE

Accepted Answer

To fix this error, install the Uber app for passenger.
If you are sure that the Uber Passenger app is already installed, then reconfigure the app by deleting the DATA and CACHE.

1. Go to Settings
2. App
3. Surge for Uber
4. Storage
5. Clear Data
6. Clear Cache
7. Restart the device.

Question 3

Error UNABLE TO CONNECT

Accepted Answer

To fix this error, install the Uber app for passenger.

Question 4

GENERIC Error

Accepted Answer

​To fix generic errors always reconfigure the app by deleting the DATA and CACHE.

1. Go to Settings
2. App
3. Surge for Uber
4. Storage
5. Clear Data
6. Clear Cache
7. Restart the device

If necessary, also clean the DATA and CACHE of the Uber passenger app.

Question 5

LIMIT OF MARKERS

Accepted Answer

In subscription (monthly, three months, six months and annual) there is no limit to the number of markers, however we recommend to mark up to 20 points without losing any performance in the speed of updates of the dynamic tariffs.

Question 6

REFRESH UPDATE

Accepted Answer

On average, every 2 minutes (120 seconds), our application and the Uber server check and report whether there is a surge uber on around you or the markers. This is a limitation of Uber's own server.

Question 7

How to SUBSCRIPTION

Accepted Answer

1. OPTIONS (we can verify in which subscription we are registered) 2. BUY SUBSCRIPTION (choose which type of subscription you want to purchase)
3. Choose the subscription
4. CONTINUE

Remember that we have 7 days to use the app before the charge is effective.

5. ADD CREDIT CARD
6. CONFIRM

On the next screen, enter the name written on the card, select the country, fill in the address, number, state, city, zip code, phone number, credit card number, validity, CVC code

7. SAVE
8. REGISTER

* Remembering that the subscription renews automatically.

Question 8

How to CANCEL SUBSCRIPTION

Accepted Answer

1. Open the PLAY STORE
2. MENU
3. ACCOUNT
4. SUBSCRIPTION
5. CANCEL
6. CANCEL SUBSCRIPTION

Question 9

How to CREATE MARKERS

Accepted Answer

To create a marker simply select the desired point and press for 3 seconds. 
1. Press for 3 seconds
2. Enter a name for the marker
3. OK

Your marker will be created.

Question 10

How to EDIT MARKERS

Accepted Answer

To edit the marker, just touch the marker and edit the name.

Question 11

How to DELETE MARKERS

Accepted Answer

1. Touch marker
2. DELETE (the marker will disappear from the map)

If you try to place more than 2 markers in the free version, a screen will appear informing you of the marker limit and giving you the option to subscription the application.